QuickBooks Online User Permission

In order to use the Connector and upload data, the user authenticating with QuickBooks Online must have the following level of access to the data:

  • Master Administrator
  • Company Administrator
  • Accountants User


If the user does not have the correct level of access, you will receive the following:



If there is already a user connected to the portal, you will receive this:


Should you receive the above error, which could happen if you changed staff, please connect with our Support team to have this fixed.

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